Last updated: October 26, 2025
EventSync UG (haftungsbeschränkt)
Dresdner Str. 12, 69181 Leimen, Germany
Phone: +49 (0)621 – 43631511 Email: info@eventsync.io
Commercial Register: HRB 751208, Mannheim District Court VAT ID: DE368176249
Represented by: Moritz Biedenbach
1.1 These Terms and Conditions govern the use of the cloud-based software EventSync.io ("Platform") by registered users.
1.2 The Platform is available to all adult natural persons as well as legal entities who wish to manage events, guest lists, or ticket sales digitally.
1.3 Deviating or conflicting terms and conditions of the user do not apply unless EventSync has expressly agreed to their validity in writing.
2.1 EventSync provides a cloud-based platform that enables users to organize, manage, and evaluate events, participants, and ticket sales digitally. The scope of functions is determined by the current state of the Platform. EventSync is entitled to extend, modify, or restrict functions, provided that the purpose of the contract is not substantially impaired.
2.2 EventSync is not an event organizer, ticket seller, or collection service provider. Sales are made in the name and on behalf of the respective event organizer.
2.3 The contract for the use of the Platform is concluded upon completion of registration and confirmation by EventSync.
3.1 The user is obliged to provide accurate information and keep it up to date.
3.2 Access data and API keys are to be treated confidentially; misuse must be reported immediately to privacy@eventsync.io.
3.3 The user is liable for all actions of his team members, employees, or agents who access the Platform through his account.
a) Closure at the user's request – Effective after 72 hours.
b) Export obligation: Before closure, the user must export and secure all relevant data on their own responsibility. EventSync is not obliged to restore or retain deleted data after account closure.
c) Inactivity: After 24 months without login, EventSync may delete the account.
d) Deletion: Live data will be deleted after closure; backups within 30 days.
e) Fees already paid are not refundable.
f) Deletion is carried out in compliance with legal retention obligations under the applicable law (e.g., commercial and tax obligations in the EU).
g) EventSync is not liable for data loss if the user has failed to perform their own data backups or exports, even though this was technically possible for them.
5.1 EventSync provides its services with the care required in the industry.
5.2 EventSync endeavors to ensure high availability of the Platform. Short-term restrictions due to maintenance, updates, or unforeseen disruptions are reserved. No availability guarantee exists.
5.3 Force Majeure: EventSync is not liable for delays or non-performance due to events outside EventSync's sphere of influence (e.g., force majeure, power or internet outages, attacks on IT systems, official orders, or pandemics).
5.4 Export and Sanctions Compliance: The user may not use the Platform if events take place in sanctioned countries or the user is subject to sanctions lists. EventSync may block the account in case of violation or suspicion.
6.1 The user may, but is not required to, integrate payment processors (e.g., Stripe).
6.2 When used, there is a direct contractual relationship between the user and the PSP; their terms and conditions and privacy policies apply.
6.3 EventSync may transmit transaction and personal data necessary for processing to the PSP.
6.4 In case of indications of fraud or violations, EventSync may temporarily block the account.
6.5 PCI-DSS Notice: Where technically relevant, EventSync observes the industry-standard security standards of the Payment Card Industry Data Security Standard (PCI DSS). The PSP is solely liable for payment processing.
7.1 Use is based on subscription or commission model.
7.2 Prices are gross final prices including VAT. The user (event organizer) is solely responsible for the correct determination and payment of VAT on ticket sales. EventSync assumes no liability for incorrect information.
7.3 Price changes will be announced 30 days in advance.
7.4 Unless otherwise agreed, billing is monthly or according to the payment period selected in the user account. EventSync may suspend access to the Platform in case of non-payment until payment is made.
7.5 Already billed service periods are not refunded pro rata.
8.1 EventSync may suspend access to the Platform in whole or in part if
8.2 The user may terminate the contractual relationship at any time with immediate effect, unless a minimum term has been agreed. Already billed service periods are not refunded pro rata.
8.3 EventSync may change these Terms and Conditions with effect for the future. Changes will be communicated to the user at least 30 days before they take effect by email or when logging in. If the user does not object within this period, the new Terms and Conditions are deemed accepted. Changes apply only to future contractual relationships and existing continuing obligations after the 30-day period has expired.
9.1 The user is the controller, EventSync is the processor.
9.2 Consent to these Terms and Conditions automatically includes the data processing agreement (see https://eventsync.io/avv).
9.3 List of sub-processors: https://eventsync.io/subprocessors.
9.4 Transfers to third countries only with appropriate guarantees (SCC/BCR).
9.5 Technical and organizational measures: encryption, access protection, backups.
9.6 Support for data subject rights and reporting of security incidents.
9.7 Deletion of live data within 7 days, backups within 30 days.
Purpose: Operation and use of the EventSync Platform
Duration: Term of contract + statutory retention period
Type of processing: Collection, storage, organization, sending of confirmations, reporting
Categories of personal data: Name, email, address, phone, transaction and participation data
Categories of data subjects: Ticket buyers, participants, team members of the user
Location of processing: EU/EEA; transfers to third countries only with SCC or BCR
Illegal, offensive, discriminatory, fraudulent, or IP-rights-violating content is prohibited.
Users may not collect unnecessary or disproportionate sensitive personal data through the Platform, in particular no card data, ID numbers, or health data.
Events with illegal, discriminatory, or youth-endangering content are prohibited.
EventSync may remove content, claim costs, and inform authorities.
All rights to software and content are held by EventSync.
The user receives a simple, non-transferable right of use.
EventSync may use non-personally identifiable usage and analytics data to optimize the Platform.
12.1 EventSync is liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body, or health.
12.2 In case of slight negligence in the breach of an essential contractual obligation (cardinal obligation), EventSync's liability is limited to the contract-typical, foreseeable damage.
12.3 Liability for data loss is excluded if the user has failed to perform their own data backups or exports, even though this was technically possible for them.
12.4 Liability for indirect damages, lost profits, consequential damages, or other indirect damages is excluded.
12.5 The maximum liability limit for other damages is at most the amount of fees paid by the user in the last twelve months before the occurrence of the damage.
The user indemnifies EventSync, its managing directors and employees from all legitimate claims of third parties arising from
This includes reasonable legal prosecution and defense costs.
14.1 The law of the Federal Republic of Germany applies, excluding the UN Sales Law.
14.2 The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms and Conditions is Mannheim, provided that the user is a merchant, a legal entity under public law, or resident abroad.
14.3 Should a provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected.
14.4 EventSync may use the name and logo of the user for reference purposes (e.g., on the website or in presentations). The user may object to this use at any time.
14.5 Legally relevant communications may be made by email, unless a stricter form is required by law.
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/
EventSync does not participate in consumer arbitration procedures.